Privacy Policy


At Tala, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us through our website, products, and services.

By using our website (eu.tala.co.uk) or providing us with your information, you consent to the practices described in this policy. If you do not agree to this policy, please refrain from using our services.

 

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide Directly

  • Account Information: When you create an account, purchase a product, or contact us, we collect your name, email address, billing and delivery address, phone number, and payment details.
  • Correspondence: When you communicate with us via email, phone, or online forms, we may store those communications.

1.2 Information We Collect Automatically

  • Usage Data: Details of your visits to our website, including IP address, browser type, pages viewed, and interactions with our site.
  • Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyse site performance. See our Cookie Policy for more details.

1.3 Information from Third Parties

We may receive information about you from third parties, such as payment processors or social media platforms, where you have granted permission.

 

2. How We Use Your Information

We use your personal data to:

  • Fulfil and deliver your orders.
  • Provide customer support.
  • Improve our website, products, and services.
  • Communicate with you about your orders, promotions, or relevant updates.
  • Comply with legal obligations, such as tax or fraud prevention requirements.

 

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: To fulfil our obligations when you make a purchase or request a service.
  • Legitimate interests: To enhance user experience, improve our offerings, and market our services.
  • Consent: For sending promotional communications (where required).
  • Legal compliance: To meet regulatory and legal obligations.

 

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following instances:

  • Service Providers: With trusted partners who help us deliver services, such as payment processors, couriers, and IT support.
  • Legal Requirements: To comply with legal obligations or respond to lawful requests from authorities.
  • Business Transfers: In the event of a merger, sale, or acquisition involving our business.

 

5. International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

 

6. Retention of Your Information

We will retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Once no longer needed, your data will be securely deleted or anonymised.

 

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal or contractual obligations.
  • Restriction: Request limitation of data processing under certain conditions.
  • Portability: Request a copy of your data in a structured, machine-readable format.
  • Objection: Object to data processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us at hello.eu@tala.co.uk. We may require verification of your identity before responding.

 

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.

 

9. Cookies

We use cookies to improve your browsing experience. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and significant changes will be communicated to you.

 

11. Contact Us

If you have any questions or concerns about this policy or your data, please contact us via email at hello.eu@tala.co.uk or by post at: Tala Energy Ltd, FAO Privacy Compliance Officer, 25B Vyner Street, London E2 9DG.